Return and Refund Policy

West Coast Inc is committed to ensuring customer satisfaction. Our goal is to make your shopping experience as smooth and enjoyable as possible. Please review our refund policy below, which applies to all purchases made through our store.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• Damaged or Defective Items: If you receive a product that is damaged or defective, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving your order with a description and photos of the damage or defect.
• Incorrect Items: If you receive the wrong item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent to you, or you may opt for a refund.
• Lost or Delayed Shipments: If your order has not arrived within 30 days from the shipment date, please reach out to us. We will either resend the item or issue a full refund, depending on your preference.

2. Conditions for Non-Refundable Items

• Non-Returnable Items: Due to the nature of certain items, some products cannot be returned, including personalized or custom items, and items marked as final sale.
• Change of Mind: We do not issue refunds or accept returns for items if you simply change your mind. Please review product descriptions and sizes carefully before purchasing.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email our customer support team at [westcoastinc@wcslippery.com] within 7 days of receiving the item. Include your order number, a description of the issue, and any relevant photos.
2. Approval: We will review your request within 3-5 business days. If your refund is approved, we will notify you and process the refund within 7 business days. Refunds are issued to the original payment method used at the time of purchase.

4. Return Shipping

• Shipping Costs: In cases where an item is damaged, defective, or incorrect, we will cover the cost of return shipping. For other cases where a return is accepted (e.g., agreed exceptions), the customer is responsible for covering shipping costs.
• Tracking: For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for items you return. We are not responsible for returned items lost during shipping.

5. Processing Times

• Refunds: Once approved, refunds are typically processed within 7-10 business days.
• Replacements: Replacement items may take an additional 7-15 business days to arrive, depending on shipping times from our supplier.

6. Additional Notes

• Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange an item, please request a refund for the original item and place a new order.
• Sale and Discounted Items: Sale or discounted items may be eligible only for store credit instead of a cash refund.

7. Contact Information

If you have any questions about our refund policy, please contact our customer service team at westcoastinc@wcslippery.com. We are here to help you with any questions or concerns.